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Client Service Team

RSI staff has over 100 combined years of hotel experience. All of our client service managers have worked in the hospitality industry and understand your staff's requirements when it comes to training, development and support. From start to finish, we have the resources required to get your staff the information they need - when they need it.

Training

• Telephone/Web Based User Training Program
• Scheduled online web based training with one of our experienced client service managers
  
• One-on-one training with key members of your hotel team
• Lesson plans keep training organized and effective
• Forms are provided in advance to customize training based on your requirements
• Prior to the commencement of each new training session, previous learning lessons are tested and confirmed
• RSI provides access to a complete online interactive training manual that can also be downloaded to your desktop
• On-site training with one of our experienced client service managers is also available

Support

• Live 24/7/365 client support via telephone and/or email
• Emergency support line outside of regular business hours
  
• Guaranteed two-hour response time
• E-Learning library including documentation and training videos for staff review and new staff training
  
• Automatic error message system enables our support team to assist your staff with the problem before/as they occur

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