Careers

We're growing at RSI and wwwelcome the opportunity to hear from dynamic individuals who want to join a great team.

If you are a self driven, effective communicator with a positive attitude and get excited about:

• having fun
• sharing ideas
• constant change
• making a difference
• having your opinion count
• growing with a small company
• providing superior customer service
• working in a fast paced environment
• looking at problems from a different perspective

AND you have 3 or more years experience working in sales/marketing/client services in the hospitality or software industry; or 5 or more years working with .NET in the technology field; we would love to hear from you!

Please email your resume to hr@welcometorsi.com and we will contact you as soon as possible.

Opportunity - Client Services Manager

RSI is looking for the right individual to join our team in the Client Services Training and Support Department as a Client Service Manager.

Responsibilities include: 

• Handle support inquiries by telephone and email while documenting cases and providing clients with solutions
• Provide training for new and existing clients on how to effectively use the RoomKey Suite of property management products. Training is performed remotely via the Internet i.e. Webex and/or on site.
  
• Create and upgrade user documentation, prepare written presentations, reports and assist with elearning modules
• This position requires you to manage our client's needs and expectations and develop relationships
• Handle after-hours emergency support on a rotating basis (approximately 1 week every 2 months)
  

REQUIRED QUALIFICATIONS:

Rooms Division Hotel experience or experience in a Client Service/Support position in the Hotel and Resort Reservation software industry is a requirement for this position.

3+ years experience in a Hotel/Resort environment in Reservations, Revenue Management, Front Office or Duty Manager position or 3+ years in the Hotel and Resort Reservation Software industry in a Support and Training role. Other skills required for this position include:

• Proficiency using MS Office applications.
• Always see tasks through to completion.
• Self-driven and a strong desire to succeed.
• Ability to thrive in a results-oriented environment.
• Excellent verbal and written communication skills.
• Comfortable speaking with clients over the phone.
• Self-motivated with strong organizational and time management skills.
• Self confident with the ability to convey confidence when training clients.

ASSETS:

• Experience using a CRM tool.
• Proficiency in reading, writing and speaking French.
• Management experience and/or experience as a trainer.
• Experience using online training tools such as Webex.
• An understanding of GDS and Internet distribution systems.
• An understanding of Interfaces for Phone, Movie and Point of Sale etc.

EXPECTATIONS: You should be well informed about current industry best practices.

EDUCATION: Post secondary education in a related discipline.

Opportunity - Software and Database Developer, Hospitality CRM's

Key Responsibilities:

• Effectively design, build and maintain existing and potential company products & solutions.
• Full technical documentation against the programming language used along with database schema (tool of your choice). Using the methodology of object-oriented programming is essential.
• Provide training to Client Services team members on new solutions/products and changes that have been made to the existing solutions/products.
• Handle technical support inquiries by telephone & email while documenting cases and providing clients, partners and Client Services team members with solutions.
• Participate in designing new opportunities with use case tools (UML, VISIO, etc) by understanding the needs of our Business Development department

Qualifications:
5 years minimum in application development. Past project management would be considered as an asset.

• Delphi 5 & 6 Programming
• C# .NET Programming
• Database Design MS SQL 2000 & 2005
• Windows XP, Vista and 2003 knowledge
• Substantial experience with Web Programming & Web Services(API)
• Self-motivated, with strong organizational and time management skills
• Able to travel and maintain a flexible schedule to meet job demands
• Excellent written and oral communication skills
• Work hard / play hard attitude
• Self-driven & a strong desire to succeed!
• Proficiency with MS Office applications
• Ability to thrive in a results-oriented environment
• Good listening & patience skills and able to convey confidence of their background and our product verbally
• Prior experience with hotel property management systems would be considered as a strong asset
• Good understanding of GDS (Apollo, Sabre, etc) and IDS (Travelocity, Expedia, etc) Systems and experience with travel & hotel online booking engines would be considered an asset

Expectations:

• You should be well informed about current industry best practices & new knowledge both in the technology and hospitality field
• Able to travel (less than 10%) and maintain a flexible schedule to meet job demands

Benefits

• Competitive salary
• Health benefits
• Gym membership
• Four (4) paid days per year to volunteer with a non-profit organization of your choice
• Three (3) extra "Health" days per year
  
• Complimentary transit pass (if required)
• Weekly organic office food delivery
  
• Subsidized organic home produce delivery program
  

RSI is a Carbon Neutral organization.